Autohome USA Product Warranty - Autohome Official - Roof Top Tents

AUTOHOME USA PRODUCT WARRANTY

WARRANTY UP TO 5 YEARS.

Every Autohome product has been studied in detail and manufactured using the most suitable materials for its expected use. Thanks to its fifty-year experience in product manufacturing, Autohome® has chosen suitable materials tested in different weather and travel conditions.

Strict “Autohome Quality” controls guarantee faultless products because of the high-quality materials and the manufacturing techniques.

The majority of the Autohome products have a TÜV SUD Quality Certification, Certificate No. ZI171001829001.

The guarantee of proper functioning of the items depends on the compliance with the instructions enclosed with the Product. The warranty does not apply in the event of inappropriate behavior, tampering or failed fulfillment of the Instructions for use enclosed with the Product.

We recommend you read the General Rules carefully for use and maintenance, which are an integral part of the Product and are included in the packaging. Be careful not to lose them! In the event of loss, ask the Authorized Seller for them or email Autohome USA at sales@autohomeus.com.

It is recommended that you keep the original packaging box with its protection for any forwarding of goods under warranty to the manufacturer or for asserting the right of return.

1. WARRANTY INFORMATION FOR THE CONSUMER

1.1

Your Autohome tent is warrantied for the original purchaser (“Customer”) against defects in the material and manufacturing for five (5) years from the original purchase date. Autohome USA will repair or replace, at its sole discretion, any defects during the warranty period. This warranty does not extend to normal wear and tear damage or cosmetic blemishes sustained during use. In the event that the tent must be returned to our facility for inspection and repair/replacement, the Customer must assume the cost and liability of freight. Proof of purchase date and the Serial Number of the tent are both required to initiate a warranty claim.

1.2

The warranty does not cover defects caused by improper use or due to normal wear and tear of the components.

1.3 Each Autohome roof tent is marked with a Serial Number (a label that can be found on the inner band of the tent door) which identifies it, and the quality controls it has undergone.
Quality TÜV ®ID:0000024461
Registration AK 6002483340001
Report N° 28101842001
Tested acc. To DIN 75302 / 02.91
Cologne (Germany) 22.04.2009
Autohome Dachzelt - warranty Roof Top Tents

2. WARRANTY DOCUMENTATION

2.1

Please retain all purchase documentation for your Autohome tent. Proof of purchase must include a copy of the purchase invoice and/or a valid document proving the payment.

3. WARRANTY CLAIM ACTIVATION

3.1

If the Customer wishes to assert the warranty, they must contact:

AUTOHOME USA:

sales@autohomeus.com / Phone (888) 852 – 2359.

3.2

If the Customer wishes to assert the warranty rights, they must provide:

a) the Serial Number of the Product (label detectable on the inner band of the tent entrance door);
b) proof of purchase; receipt or invoice with date and place of purchase
c) the conformity defect found, documenting it with photographs and specific notes, indicating their e-mail address and telephone number.

MODELS TENT WEIGHT MAXIMUM OCCUPANTS’ WEIGHT MEASURE MEASURE WHEN OPEN INTERNAL VOLUME
Maggiolina Airlander Small ca. 66 kg   ca. 180 kg 130x210x30 130x210x92 ca. 196 l
Maggiolina Airlander Medium ca. 72 kg ca. 230 kg 145x210x30 145x210x92 ca. 220 l
Maggiolina Airlander Large ca. 84 kg ca. 280 kg 160x215x30 160x215x92 ca. 260 l
Maggiolina Extreme Small ca. 70 kg ca. 180 kg 130x210x33 130x210x90 ca. 203 l
Maggiolina Extreme Medium ca. 75 kg ca. 230 kg 145x210x33 145x210x90 ca. 228 l
Maggiolina Grand Tour Small ca. 67 kg ca. 180 kg 130x210x36 130x210x96 ca. 344 l
Maggiolina Grand Tour Medium ca. 72 kg ca. 230 kg 145x210x36 145x210x96 ca. 378 l
Maggiolina Grand Tour Large ca. 85 kg ca. 280 kg 160x215x36 160x215x96 ca. 461 l
Maggiolina Grand Tour Small X-Long ca. 73 kg ca. 180 kg 130x230x36 130x230x96 ca. 358 l
Maggiolina Grand Tour Medium X-Long ca. 79 kg ca. 230 kg 145x230x36 145x230x96 ca. 393 l
Maggiolina Grand Tour Large X-Long ca. 92 kg ca. 280 kg 160x230x36 160x230x96 ca. 477 l
Maggiolina Grand Tour 360° Small ca. 67 kg ca. 180 kg 130x210x36 130x210x96 ca. 344 l
Maggiolina Grand Tour 360° Medium ca. 72 kg ca. 230 kg 145x210x36 145x210x96 ca. 378 l
Maggiolina Grand Tour 360° Large ca. 85 kg ca. 280 kg 160x215x36 160x215x96 ca. 461 l
Maggiolina Grand Tour 360° Small X-Long ca. 73 kg ca. 180 kg 130x230x36 130x230x96 ca. 358 l
Maggiolina Grand Tour 360° Medium X-Long ca. 79 kg ca. 230 kg 145x230x36 145x230x96 ca. 393 l
Maggiolina Grand Tour 360° Large X-Long ca. 92 kg ca. 280 kg 160x230x36 160x230x96 ca. 477 l
Maggiolina Airlander Plus Small ca. 66 kg ca. 180 kg 130x210x30 130x210x92 ca. 196 l
Maggiolina Airlander Plus Medium ca. 72 kg ca. 230 kg 145x210x30 145x210x92 ca. 220 l
Maggiolina Airlander Plus Large ca. 84 kg ca. 280 kg 160x215x30 160x215x92 ca. 260 l
Maggiolina Airlander Plus X-Long Small ca. 72 kg ca. 180 kg 130x230x30 130x230x92 ca. 210 l
Maggiolina Airlander Plus X-Long Medium ca. 79 kg ca. 230 kg 145x230x30 145x230x92 ca. 235 l
Maggiolina Airlander Plus 360° X-Large ca. 99 kg ca. 280 kg 180x230x30 180x230x92 ca. 300 l
Maggiolina Carbon Fiber Small ca. 56 kg ca. 180 kg 130x210x30 130x210x92 ca. 196 l
Maggiolina Carbon Fiber Medium ca. 62 kg ca. 230 kg 145x210x30 145x210x92 ca. 220 l
Airtop Small ca. 60 kg ca. 180 kg 130x210x33 130x210x94 ca. 271 l
Airtop Medium ca. 65 kg ca. 230 kg 145x210x33 145x210x94 ca. 305 l
Airtop Large ca. 77 kg ca. 280 kg 160x210x33 160x210x94 ca. 340 l
Airtop 360° Small ca. 60 kg ca. 180 kg 130x210x33 130x210x94 ca. 271 l
Airtop 360° Medium ca. 65 kg ca. 230 kg 145x210x33 145x210x94 ca. 305 l
Airtop 360° Large ca. 77 kg ca. 280 kg 160x210x33 160x210x94 ca. 340 l
Columbus Small ca. 59 kg ca. 180 kg 130x210x30 130x210x150 ca. 196 l
Columbus Medium ca. 65 kg ca. 230 kg 145x210x30 145x210x150 ca. 220 l
Columbus Large ca. 77 kg ca. 280 kg 160x215x30 160x215x150 ca. 260 l
Columbus Variant Small ca. 59 kg ca. 180 kg 130x210x30 130x210x150 ca. 196 l
Columbus Variant Medium ca. 65 kg ca. 230 kg 145x210x30 145x210x150 ca. 220 l
Columbus Variant Large ca. 77 kg ca. 280 kg 160x215x30 160x215x150 ca. 260 l
Columbus Variant X-Long Small ca. 64 kg ca. 180 kg 130x230x30 130x230x150 ca. 210 l
Columbus Variant X-Long Medium ca. 71 kg ca. 230kg 145x230x30 145x230x150 ca. 235 l
Columbus Carbon Fiber Small ca. 49 kg ca. 180 kg 130x210x30 130x210x150 ca. 196 l
Columbus Carbon Fiber Medium ca. 55 kg ca. 230 kg 145x210x30 145x210x150 ca. 220 l
Air-Camping Small ca. 54 kg ca. 180 kg 130x110x30 130x220x125 /
Air-Camping Medium ca. 63 kg ca. 230 kg 160x110x30 160x220x125 /
Air-Camping Large ca. 69 kg ca. 280 kg 180x110x30 180x220x125 /
Overland Small ca. 54 kg ca. 180 kg 130x110x30 130x220x125 /
Overland Medium ca. 63 kg ca. 230 kg 160x110x30 160x220x125 /
Overland Large ca. 69 kg ca. 280 kg 180x110x30 180x220x125 /
Overzone Small ca. 56 kg ca. 180 kg 130x110x30 130x220x125 /
Overzone Medium ca. 65 kg ca. 230 kg 160x110x30 160x220x125 /
Overzone Large ca. 74 kg ca. 280 kg 180x110x30 180x220x125 /
Overcamp Small ca. 54 kg ca. 230 kg 65x200x30 130x200x100 /
Overcamp Medium ca. 66 kg ca. 280 kg 90x110x30 180x200x115 /
Autohome Dachzelt - Roof Top Tents materials
Autohome Dachzelt - Roof Top Tents materials

4. TERM FOR ASSERTING THE WARRANTY CLAIM

If the Customer wishes to assert the warranty, they must contact:

Autohome USA

sales@autohomeus.com / Phone (888) 852-2359

If the Customer wishes to assert the warranty rights, they must provide:

a) the Serial Number of the Product (label detectable on the inner band of the tent entrance door);

b) proof of purchase; receipt or invoice with date and place of purchase

c) the conformity defect found, documenting it with photographs and specific notes, indicating their e-mail address and telephone number.

5. AUTHORIZATION TO RETURN GOODS TO ASSERT THE WARRANTY RIGHTS

5.1

The return of goods under warranty may only be carried out subject to:

a) Return Authorization Number issued by Autohome USA

5.2

Returns will not be accepted without a Return Authorization Number.

5.3 In the event that the tent must be returned to our repair facility or Authorized Seller for inspection and repair/replacement, the Customer must assume the cost and liability of freight.

6. PACKAGING

6.1

The goods must be returned in their original packaging (box and protective covers) and crated for protection during shipping.

6.2

Autohome USA or Authorized Seller, upon request, may provide adequate packaging.

6.3

The Customer may also return the goods to the point of sale where they made the purchase or directly to the Autohome USA Warehouse provided with the issued Return Authorization.

7. TRANSPORT AND PACKAGING

All products are packed in a sturdy cardboard box with internal protections, surrounded by a protective crate. Goods are sold Freight On Board (“FOB”), which means that once the carrier picks up the Product from the Autohome USA Warehouse or an Authorized Seller, Autohome USA and the Authorized Seller is no longer responsible for the Product.

7.1

Before accepting the goods at destination, please make sure the packaging is intact; if you find tampered packaging, missing packages, or damage to the crate, tent, or cardboard box, declare and report it on the transport documents, having the carrier countersign the notes for acknowledgment of receipt prior to the driver leaving.

7.2

Due to insurance protocols, Autohome USA is not able to accept delayed reports or complaints pertaining to delivery. These must be noted on the delivery paperwork and must include the receiver’s signature as well as the signature of the delivery driver.

We do not accept late reports or complaints.

 

7.3

It is the responsibility of the recipient signing for the received Product to inspect and note any and all problems before the delivery person leaves the property. Before taking delivery, make sure the packaging is undamaged. If any packaging cases are missing, damaged, or appear to be tampered with, take photos, report this on the transport document and ask
the person making the delivery to sign the report before accepting the goods. Failure to do will impact the ability to make a claim to the insurance company for damages.

Autohome USA cannot be held responsible for damage noticed after the delivery has been accepted and signed for. If unreported damage is discovered, Autohome USA will assist you in contacting the freight company, but you must call the freight inspector, and you must file the claim. Ultimately, it is the freight company’s responsibility to deliver the shipment in good condition. It is the consignee’s responsibility to inspect and sign for the Product and note any damage. If you have a neighbor sign for the shipment, they are acting on your behalf and should follow the same accepting procedure. Deliveries without the accessories ordered or other missing items (due to their non-availability in the Warehouse) shall not give rise to disputes or claims of any kind. If the goods are not accepted, all the expenses arising shall be borne by the Customer.

Autohome Dachzelt - Roof Top Tents packaging
Autohome Dachzelt - Roof Top Tents packaging

8. RETURN UNDER WARRANTY OF DEFECTIVE PRODUCT

8.1 Autohome USA will authorize the goods return only once they acknowledge the defective Product.

A –  Goods purchased at the point of sale

If Autohome USA and/or the Manufacturer acknowledge the defect through the documentation which has been sent (photos and notes), the Customer is required to return the defective Product at their own expense to the point of sale where the purchase was made with the original packaging and internal polystyrene protections or equivalent; Autohome USA and/or the Manufacturer, at their own expense, collect the goods from that point of sale and return to their warehouse or nearest Authorized Seller. If the Customer is not in possession of the original packaging, they can request it from the Authorized Seller or Autohome USA, who will provide it free of charge, including the internal protections at the point of sale.

Once Autohome USA and the Manufacturer has verified, ascertained and acknowledged the Product’s defect, it will repair the goods or replace them within a reasonable period of time and in any case within ninety (90) days from receipt of the returned goods and return them, at its own expense to the point of sale.

B – Goods purchased online: shopautohomeus.com or autohomeus.com

If Autohome USA and/or the Manufacturer acknowledge the defect through the documentation which has been sent (photos and notes), the Customer will return the goods with the original packaging and internal polystyrene protections or equivalent, and all the transport costs will be borne by Autohome USA.

If the Customer is not in possession of the original packaging, they can request it from Autohome USA or the Authorized Seller, which will provide it free of charge, internal protections included.

Once Autohome USA and/or the Manufacturer has verified, ascertained, and acknowledged the Product’s defect, it will repair or replace it within a reasonable period of time from receipt of the goods and will return them, at its own expense, directly to the Customer.

In both cases (A, B)

Refunds for other costs and/or compensations are excluded.

No liability is accepted by Autohome USA for incorrect or inadequate packaging.

9. GOODS RETURN TO CHECK THE WARRANTY COVERAGE
9.1 Autohome USA and/or the Manufacturer needs to ascertain the defect in person to ascertain whether an item is defective.

A – Goods purchased at the point of sale

In the event that the documentation transmitted (photos and notes) is not sufficient to state the responsibility for the claim, the Customer is obliged to advance the return shipping costs.

The Customer is required to return the Product, at their own expense, to the point of sale where they made the purchase, with the original packaging and internal polystyrene protection, or equivalent. The point of sale will take care of delivery to the Autohome USA Warehouse.

If the Customer is not in possession of the original packaging, they may request it be sent to the Authorized Seller of the Product but will have to advance the packaging and shipping costs.

If Autohome USA and the Manufacturer confirms the defect, they will repair or replace the goods or the defective part at their own expense, within ninety (90) days or within a reasonable period of time from receipt of the goods and will return them, at its own expense to the point of sale.

Autohome USA will also provide for the reimbursement of the shipping and packaging costs paid in advance by the Customer within reason (freight fees must be reasonable, no overnight, expedited, or white glove service will be reimbursed).

B – Goods purchased on-line: shopautohomeus.com or autohomeus.com

In the event that the documentation transmitted (photos and notes) is not sufficient to state the responsibility for the claim and If the stated defects are not covered by the Warranty, the Customer is obliged to advance the return shipping costs.
The Customer is required to return the defective product at his own expense with the original packaging and internal polystyrene protections or equivalent.
If the Customer is not in possession of the original packaging, he may request it to the Manufacturer but will have to advance the packaging and shipping costs.
If the Manufacturer ascertains the defect, they will repair or replace the goods within 45 days or within a reasonable period (Special Orders and Custom Orders will take more time to resolve and may include ocean freight transit time) from receipt of the goods and will return them, at its own expense to the Customer. They will also provide for the reimbursement of the shipping and packaging costs paid in advance by the Customer.

In both cases (A, B)

Refunds for other costs and/or compensations are excluded.

No liability is accepted by Autohome USA or the Manufacturer for incorrect or inadequate packaging.

If the defects are not covered by the Warranty, the extent and cost-effectiveness of the repair will be assessed and communicated to the Customer, who must authorize the work and bear all costs and transport charges.

10. GUARANTEE OF SATISFACTION 

If, within thirty (30) days of purchase, you wish to return or exchange your tent for any reason, we will exchange it for another model or refund your money, less a 10% restocking fee. The tent must be received in new, merchantable condition. This satisfaction guarantee does not include shipping, crating, or additional charges for upgrading to a higher-priced model. The refund will include only the price paid for the sale and the initial shipping costs charged.

Any additional or higher shipping costs required to return the Product shall be borne by the Customer, as well as any duties and costs relating to the storage of goods. Please note that the return is understood to have been executed upon completion of the return and delivery of the Product to Autohome USA. The responsibility for returning the Product lies with the Customer.

The return shall be deemed to have been properly exercised if the following conditions are fully met:

  • a notice is sent by e-mail to request a Return Authorization Number within thirty (30) calendar days from the date on which the Customer received the Product, containing all the required information;
  • the Product must not have been used or damaged; We do not accept returns of used goods;
  • Product must be returned in its original wrapping and in the packaging received by the Customer.

After Autohome USA has received the return and checked that all requirements have been met, Autohome USA will send an e-mail confirming the acceptance of the returned goods and issue a corresponding Return Authorization Number. The refund will be activated as soon as possible and, in any case, within fourteen (14) days of receipt of the returned goods. The Authorized Seller will make the

refund referred to in the first paragraph using the same payment system chosen by the Customer on their initial purchase. Autohome USA and the Authorized Seller may withhold the refund until they have received the return of the Product or until the Customer has proved that they have returned the Product. The Customer is responsible for the return and shipping of the Product, for any decrease in the Product value resulting from its handling, use, or for any tampering and/or misuse that causes damage to the item.

The return procedure is considered completed upon receipt by the Customer of the return of funds minus a 10% restocking fee if applicable.

Autohome Dachzelt - Airtop Roof Top Tents

11. IMPORTANT INFORMATION FOR THE USE OF THE PRODUCT

11.1
Any element applied on the roof of the vehicle alters its standard driving conditions; therefore, it is necessary to lower the driving speed accordingly.
11.2

It is also necessary to consider the quality of roadbed, traffic, environmental and weather conditions.

11.3

Autohome shell roof tents are handcrafted products manufactured through accurate manual techniques; therefore, it is possible to have weight variations, in the range of 10%. When calculating the carriable load it is recommended to take this factor into consideration, as well as the weight of the used roof racks and possible objects stored inside the tent (ladders, additional accessories, and/or personal belongings) Do not exceed maximum load allowed on the roof by the vehicle’s manufacturer.

11.4

Close the tent per the instructions and always check the load fixing before leaving.

11.5

The same operation shall also be carried out during breaks in the trip.

11.6

Pay attention not to exceed the maximum load allowed for transport stated in the vehicle’s operational manual. The maximum load specified in the assembly instruction is not to be exceeded. Carefully read the technical instructions on this topic or ask for detailed information by e-mail to: sales@autohomeus.com. Autohome USA and the Manufacturer decline any responsibility for any accident due to improper use, incorrect product maintenance, or for not adhering to the general rules concerning the use of the tent enclosed with the Product.

We also recommend:

11.7 Not to leave children unattended in tents.
11.8 To pay attention to the maximum height allowed in parking garages, tunnels, overpasses, bridges and other similar structures and to any of the following obstacles: barriers, street signals and advertising posters, prominent rocks, trees etc..
11.9 To avoid automatic car washes.
11.10 Not to transport inflammable or dangerous objects inside the tent.
11.11 To avoid parking or camping in areas at high environmental risk or during extraordinary weather conditions (typhoons, hurricane, overflows, floods, landslides, etc.).
11.12 To pay the utmost attention during off-road trips.
It is recommended that the Customer verify the vehicle’s capacity characteristics, roof bars and the overall load allowed to be transported, and the compatibility with the selected car roof tent in order not to exceed the transportable load indicated in the vehicle’s operational manual and the respective user manuals.
The P MAX (transportable load of the vehicle) must be equal to or greater than the weight of the roof rack (P1) + the weight of the tent (P2) + the weight of the accessories transported P3.
P1+P2+P3 ≤ PMAX

Do not to exceed the transportable load indicated in the vehicle booklet.

Do not exceed the maximum load indicated in the assembly instructions for the roof bars.

Repeatedly check the tightening of all the screws and fixing bolts prior to driving, both those relating to the roof rack and those of the tent.

The Authorized Seller, Autohome USA and the Manufacturer shall not be liable for failure to comply with these requirements.

It is advisable to carefully read the technical instructions in the vehicle’s operational manual and the respective user manuals.

12. GENERAL ADVICE ON USE
Carefully read the specific instructions and the General rules for use and maintenance, which are an integral part of the products. Here are some common warnings:

12.1

High-strength mosquito-nets must be used with due caution: do not pull them with too much strength or hit them. Strong pressure may cause them to tear or split. Since such breakages are due to incorrect handling, they are not covered by the warranty.

The Authorized Seller, Autohome USA, and the Manufacturer are not liable in case of breakage of mosquito nets.

12.2

It is advisable to treat the zips with lubricating sprays, soap or various waxes to ensure that they work properly. Before using the zips or the Velcro straps, it is recommended to remove sand, mud or other deposits, if present.

The Authorized Seller, Autohome USA, and the Manufacturer are not liable in case of zipper breakage.

12.3

Carefully treat and do not pull the window-opening cords in the provided models, and in general the elastic bands.

The Authorized Seller, Autohome USA, and the Manufacturer are not liable for broken cords or elastic bands.

12.4

In the event of strong wind, close the awnings and changing rooms and any other accessory that could produce a sailing effect. In the event of heavy rain, remove any water pockets on the roof. The weight of these water pockets could bend or damage the support poles on fabric tents. Verandas, although they have a sturdy independent pole, are still temporary structures that cannot withstand extraordinary weather events. It is therefore recommended to fold up or not to use such accessories if unfavorable environmental conditions are expected.

The Authorized Seller, Autohome USA, and the Manufacturer are not liable for breakages.

12.5 Check and remove excessive quantities of snow, ice or water, any animal excrement and vegetal resins from the roof tents (be careful when cleaning).
12.6

When closing or opening the roof tents, make sure that there are no travel materials (pillows, blankets, sleeping bags) or personal belongings that prevent the tent from closing or opening.

The Authorized Seller, Autohome USA, and the Manufacturer are not liable for deformed shells.

12.7 In the Maggiolina and Columbus models, the tightening of the hooks (external metal fasteners) is adjustable; it is recommended not to over-tighten them.
12.8 Avoid driving with opened tents.
12.9 Always open the shell closing hooks (in the equipped models) before using the handle; without handles, shells do not open or close.
12.10 In tents models where gas struts close the tent, make sure the tension rod is exactly perpendicular: the string shall be pulled downwards in a straight way (do not pull or lead the string in a lateral or oblique direction), because an abnormal deformation of the upper structure could cause a breakage of the silver profile in the front part of the shell.
12.11 In the models made of fabric, to obtain the best insulation level and prevent any water or sand infiltration, it is necessary for the PVC cover-elastic to be well-tightened: adjust the elastic’s length and check for the PVC covering to be perfectly adherent to the base of the tent.
12.12 In the Overzone series, before closing the tent, it is necessary to unlock the projecting tent’s extension structure, loosening the internal locks. If this operation is not carried out, the fabric around the knobs could tear (see in detail the instructions given with the Product).

13. FIBERGLASS SHELLS

Fiberglass shells have been manufactured using an accurate handicraft technique that offers the best guarantee: a compact and durable quality structure that cannot be compared to common plastic or similar products on the market.

13.1

Laboratory results have confirmed the great elasticity of the fiber and the extraordinary resilience of Gelcoat/color; however, being the latter a superficial component which is more rigid than fiber, it is necessary not to hit, bend or deform the article.

Incorrect actions could cause superficial color micro-breaks that the Authorized Seller, Autohome USA, and the Manufacturer will not acknowledge or cover under the Warranty. If you would like recommendations for repair please contact us at sales@autohomeus.com

13.2

Color, superficial micro-breaks are only an aesthetic factor, they do not reduce the article’s functionality nor cause water or dust infiltration; they can always and easily be repaired, with some painting or car repair works at automotive repair facilities.

13.3

Pay the utmost attention in handling fiberglass shell tents. It is recommended not to force, deform or bend the upper shell, special attention is required for sides and borders. Please see instructional videos here on the Autohome – Official YouTube page:

Columbus

Maggiolina

13.4 Do not hit the shells in a violent manner. Do not drag shells on the ground without protection.
13.5 Do not transport tents holding the roof border; use the specially provided handles or hollows under the base.
13.6 While closing the tents, as the fabric is folded inside the shells, do not lift or deform the border of the roof: this operation could cause superficial color micro-breaks.
13.7 While climbing on the ladder, do not cling with all your weight on the border of the roof: such stress can cause superficial micro-breaks on the shell.
13.8 Position the ladder inside the shells according to the Use and Maintenance instructions, which are an integral part of the product. For instance, do not position the ladder onto quilts and blankets which are bulky or thick, as an excessive volume could damage the internal roof or the fiberglass.
13.9 When closing or opening roof tents, make sure there are no travel materials (pillows, blankets, sleeping bags) or personal belongings preventing opening or closing.
13.10 During the tent’s use, even movement of the users can deform the shell and create small superficial cracks in the color, visible on the outside.
13.11 To close the tents provided with gas springs follow the Use and maintenance instructions; do not act directly on the shell. Excessive stress on the shell in the wrong place or excessive manual bending of the border could cause superficial micro-breaks.
13.12 Micro-breaks are due in most cases to misuse or accidental causes; they are not due to manufacturing defects and are not covered by the Product Warranty in any way.
13.13 During the storage, it is recommended to position the shell roof tent, using protection in order to avoid any scratch on the fiberglass; use, for example, some cardboard, polystyrene, sponge, or fitted carpet. Do not overturn the tent, always position it on its base.
Autohome Dachzelt - Roof Top Tents materials
13.13 During the storage, it is recommended to position the shell roof tent, using a protection in order to avoid any scratch on the fibreglass; use, for example, some cardboard, polystyrene, sponge or fitted carpet. Do not overturn the tent, always position it on its base.
Autohome Dachzelt - Roof Top Tents materials

VENTILATED ROOF INSULATION

1 The roof insulation of the shell tents consists of a honeycomb panel with free room to expand in case of temperature changes. The roof maintains its characteristics unaltered in a temperature range between -20°C and +50°C (68°F and 122°F)
2 The panel may swell to enable a higher airflow inside.
3 There are holes in the panel to allow condensation to escape naturally for a fully ventilated roof.
4 The 5mm mousse carefully laid out may appear to be detached in some points: this is not a defect but a feature required to achieve the highest possible air circulation. For a healthy, exclusive environment that only an Autohome tent can provide.
Autohome Dachzelt - Roof Top Tents textiles
Autohome Dachzelt - Roof Top Tents textiles

FABRIC FEATURES

Autohome fabrics are produced by leading European companies. Each fabric is manufactured in compliance with high-quality standards and it distinguishes itself for the fabric features.

In the case of rain, the minimum water column value is equal to 250 mm (for vertical fabrics) and 600 mm (for the roof): these values are the result of tests carried out according to the UNI EN 20811 norm.

Watertight can be achieved by using the Winter Hood (optional); notwithstanding this hood limits the condensation and the breathability of the fabric, it allows the tent to be insulated against cold.

If the outside temperature is below 10°, it is advised to use the Winter Hood as it will prevent high humidity originating from inside the tent. This will allow the inner tent to remain drier and more insulated. We advise providing for good air circulation by using the tent openings.

All the fabrics, in particular the Over/Land-Camp-Zone fabric, reach the stated water column value after some exposure to rain.

When the tent is new, the fabric fibers are very dry and do not expand; therefore, both the fabric and the seams do not allow the necessary water repellency to be achieved. Therefore, in the case of new tents, it is advisable to dampen the fabric (in the garden, for instance) and to dry it before using the tent.

The more the fabric gets wet and is exposed to water and humidity, the better its breathability becomes; the dew at night, the environmental humidity, and the dust particles as well let the textile fibers expand and the seam holes get clogged.

The condensation is technically an unavoidable phenomenon that is hindered by the high speed of water vapor transferred to the external fabric.

In case of high-temperature differences, it is possible to stop the generation of the natural condensation in the tent by using the tent openings. We advise not to use any artificial instruments such as fans, battery-operated vacuum cleaners, or any other commercial appliances.

WHAT DOES WATER COLUMN MEAN?

A water column indicates the pressure in millimeters that can weigh on the fabric before it allows water to seep through. The value is used as an indication of the resistance to water seepage of tents, clothes, items, etc. The higher the water column value is, the better the fabric’s water-tightness.
Too high waterproofing values also mean lower breathability. Water does not seep through PVC or nylon tents, but when people move inside the tent or after some hours of sleep, they start sweating and end being in a sweat. This becomes even worse if the outside air temperature is low.
Highly water-resistant fabric with high water column values and low water vapor transfer values can be used for tent floors, roof tents, rucksacks & wheel covers, or applications where the breathability factor is irrelevant.

Roof Top Tents by Autohome Dachzelt - Warranty

14. CARE AND MAINTENANCE

Fabric cleaning shall be carried out by utilizing non-aggressive products (use soft sponges and do not exceed in fabric rubbing). For example, liquid Marseille soap or other mild soap, diluted in abundant water can be considered a particularly suitable agent.

To keep the fabric in perfect condition, it must be cleaned regularly. If dirt remains on the fabric for an extended period, it could be absorbed by the fabric and damage it permanently. Always take care of the fabric while cleaning.

Regular cleaning and regular application of a protective layer with a silicone spray product are essential to keep the aluminum closures in perfect condition. Do not leave closures dirty for a long time in order to avoid seizures and deterioration of its parts.

In the case of sand (especially Australian sand, being almost as fine as talcum powder), make sure it does not damage the fabric. It is advisable to vacuum the sand before utilizing water or neutral solutions in such a case.

The seams on the roof of the larger verandas, as with the Overland Large and all Overcamp verandas, will require treatment with liquid paraffin or waterproofing quality sprayers. In this way, the fabric can show resistance to highly adverse weather conditions. If you need information on the specific products, please do not hesitate to contact your Authorized Seller or email us at

sales@autohomeus.com

For polyester/ glass fiber cleaning, use medium alkaline and water-based professional detergents; avoid using very aggressive products.

Care should also be taken if solvent-based products are to be used, as the fiberglass may be attacked.

Any possible scratch, opaqueness, or other polyester and glass fibers elements can be removed by simple bodywork fixing and polishing (treat the surface where necessary with water and fine grain abrasive paper or polishing paste).

To keep the shell’s brightness, applying a protective wax twice a season (the same wax you use for your car) is advisable. The white shell color has a remarkably higher resistance to sun rays and any other environmental factors.

14.1 Before storing the tent in winter, we suggest removing the mattress with pillows and greasing all metallic parts with a light oil film. Do the same on all bolts, nuts, and elements for tents opening, as well as on the shell’s external hooks that shall be regularly greased.
14.2 As for tent storage, they can be stored vertically (on their wide side) or horizontally (with the base of the tent on the ground); in the latter case, do not put loads on the shells.
14.3 Before removing the tent from the vehicle, we recommend unhooking it from the roof-rack bars to make disassembling easier.
14.4 Avoid removing the tent together with roof-rack bars to prevent any scratch on the vehicle’s bodywork.
14.5 Store the tent in a dry place.

IMPORTANT GENERAL INFORMATION

The information reported on the Autohome USA website is non-binding.

All images, technical data, colors, weights, dimensions are given only as indications; Autohome USA and the Manufacturer, Zifer Italia s.r.l., reserve the right to make technical, construction, and appearance changes to the Product without prior notice. All roof tents are manufactured by hand and therefore their weight may slightly vary. Manufacturing tolerance is within 10%.

California Proposition 65 Warning 

WARNING: This product may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.  For more information: www.P65Warnings.ca.gov